Issue - meetings

The Lead Specialist (People, Performance & Change) advised that the targets had been set for all the Key Performance Indicators (KPI’s) and these had been agreed with the relevant Portfolio Holders.  Some of the measures were new, reflecting the priorities in the new Council Plan.  She outlined an error and some clarifications within the report which would be corrected before publication on the website. 

The Portfolio Holder for Economic Development said he would be reviewing the economy targets with the Director shortly.

The Portfolio Holder for Protecting Core Services advised that measures were in place to monitor the direction of travel for the revenues and benefits service and the development management service and resources had been allocated to those areas.  He also requested that a further column be added to the information to show the direction of travel from the previous quarter report.

In response to a question, the Lead Specialist (Finance) and the Director for Service Delivery advised:-

·         Work to establish net income targets for service areas for 2019/20 with comparative baselines for 2018/19 was underway and would be available by the end of the month.

·         Housing/homeless applications were assessed to identify which should be accelerated due to pressing circumstances.  The response time to conduct an interview was currently 27 days which was longer than desired.

At the conclusion of the debate, the Chairman thanked the Lead Specialist (People, Performance & Change) for her presentation.  Members were content to note the Corporate Performance Report 2019-20: 1st Quarter.