Agenda item

The Locality Team Leader presented her report which provided information on the impact following withdrawal of face to face contact at Langport Community Office and the future provision for customer access and locality working.

She highlighted some key elements of the report and responded to points of detail raised during discussion, including:

·         The Community Access Point in Crewkerne was now in use and a web cam would also be available from the end of January.

·         Continuing to work with libraries to install more CAPs across the district, and it was hoped to get a trial working in Langport Library from March.

·         Plans were ongoing for members of the Locality Team to use parish council space for touchdown work.

·         The Customer Focussed Team Manager was in discussion with Somerset County Council and other organisations regarding use of library space for Community Access Points and locality work.

·         A one-to-one service would continue by appointment.

Regarding some concerns raised during discussion regarding access to services, the Portfolio Holder for Transformation, noted that many changes were taking place both here at SSDC and at SCC. Good communication was needed and something would be circulated to parishes very soon.

At the end of discussion, members were content to note the report.