Agenda item

The Welfare Advice Team Leader provided Members with a power point presentation on the work of the Welfare Advice team during 2014/15.  She advised that their clients were referred by either word of mouth or from other agencies and the additional welfare benefit income which they helped clients to claim was more than 10 times the cost of the service to the Council.  She noted that they represented clients at appeal hearings and had a high success rate for them.  They also helped to maintain housing tenancies, helped with form filling for a range of different benefits,  as well as a wide range of other welfare services offered.

Councillor Sylvia Seal, as Portfolio Holder for the service, congratulated the Welfare Advice Team Leader and her staff for their work in assisting the most vulnerable people in the district.  She welcomed the close working relationship between them and the Citizens Advice Bureau which would benefit those people who required their services. 

The Chairman thanked the Welfare Advice Team Leader for attending and providing an informative presentation to members.